Tee is designed to be a helpful AI guide for mental wellness, but it isn't the right fit for every situation. To ensure you always receive the safest and most effective care, Tee has built-in safety checks.
If these checks suggest that you are in a crisis, are under the age of 18, or would benefit more from a licensed human provider, your access may be paused. This allows us to ensure you're directed to the right level of support for your specific needs.
What to do if you are blocked:
If your access is blocked, please wait 24–48 hours while our team reviews your account. There is no need to contact us during this time. After the review:
- If your access is restored: You'll receive an "unblocked" notification and can resume using your account immediately.
- If your subscription is canceled: Your subscription will be terminated, a refund will be processed.