Tee is designed to be a helpful AI guide for mental wellness, but it isn't the right fit for every situation. To ensure you always receive the safest and most effective care, Tee has built-in safety checks.
If these checks suggest that you are in a crisis, are under the age of 18, or would benefit more from a licensed human provider, your access may be paused. This allows us to ensure you're directed to the right level of support for your specific needs.
What to do if you are blocked
- Check your email or account for a message from Tee. It'll tell you if your subscription is paused or was canceled and refunded.
- If your subscription is still active but you can’t access it, please wait 24–48 hours while our team reviews your account. There’s no need to reach out. If your access is restored, you'll receive an unblocked notification.
- If your subscription was canceled and you think it is a mistake, please contact Tee Support for help.